Give your customers what they want with quick, self-service exchanges
Orderback lets your customers get the product that perfectly matches their needs by making it easier than ever to exchange items. Let shoppers initiate an exchange to get the items that will keep them coming back for more.
STEP 01
Customer fills in their details
Send your customers to your branded returns website. To start the returns process, the customer needs to enter either their email address or order number and zip code.
STEP 02
Choose replacement items to get in exchange
Once they have listed the items they want to return, customers will get the option to exchange the product and choose from alternative options that best suit their needs. They will get the chance to specify the color and size they want to receive.
STEP 03
Print shipping labels
After entering all the necessary information about the exchange they want to make, Orderback will generate the shipping labels needed for the customer to send back the unwanted item. The customer can download the shipping labels on their device or print them straight away.
